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DISTANT SALES AGREEMENT
ARTICLE 1 - PARTIES
SUPPLIER
Commercial Title: İstanbul Memorial Sağlık Yatırımları A.Ş.
Central Registration System No : 0614051604300011
Address: Burhaniye Mah, Nagehan Sokağı No:4/A D:1, 34676 Üsküdar/İstanbul
Telephone: 0212 314 66 66
E-mail Address: info@memorial.com.tr
SERVICE RECIPIENT
Name- Surname:
Address:
Telephone:
E-mail Address:
ARTICLE 2- THE SUBJECT and SCOPE OF AGREEMENT
This distant sales agreement (“agreement”) is regulated in accordance with the Law on the Protection of Consumer and the Regulation on Distance Contracts. The parties of this agreement admit and declare that they have the information and understand the obligations and responsibilities arising from he Law on the Protection of Consumer and the Regulation on Distance Contracts.
The subject of this agreement, the person who receives the service, the service oprovider is owned by www.memorial.com.tr or other domain names available that depend on the service or over (the“website”) and/or online video video over applications will be notified by service offering Video(Online) Physician Visit Service electronically towards the purchase of the service, the presentation of the service in relation to the qualifications specified in the contract and consumer protection laws on distance contracts in accordance with the provisions of regulation consists of determining the rights and liabilities of the parties.
Service Information: Providing Video (Online) Physician Visit Service
Date of Service: According to the appointment schedule of the physician selected by the person receiving the service from the branch, he / she wants to receive the service; the most appropriate date and time determined by the selection of the service area and the jonit agreement.
Service Period; 10 minutes.
Pricing of the Service; The pricing of the service varies according to the location and academic title of the preferred physician, and the pricing will be made according to the prices listed in the table below. The amounts included in the table are the service cost including VAT.
Online Doctor Consultation Service Rates
İstanbul (Şişli, Bahçelievler, Ataşehir Hospitals)
Attending Doctor: TRY 200
Associate Professor : TRY 350
Professor: TRY 400
Hizmet Hospital
Attending Doctor: TRY 125
Associate Professor : TRY 175
Professor: TRY 225
Wellness
Associate Prof: TRY 1.250
Ankara
Attending Doctor: TRY 150
Associate Professor : TRY 200
Professor : TRY 250
Medstar Antalya and Kayseri Hospitals
Attending Doctor: TRY 100
Associate Professor : TRY 150
Professor : TRY 200
Diyarbakır
Attending Doctor: TRY 75
Associate Professor : TRY 100
Professor : TRY 150
Rates per Online Session with the Psychologist / Psychiatrist
Şişli
Clinical Psychologist: TRY 315
Attending Psychiatrist: TRY 495 / Attending Pediatric Psychologist: TRY 440
Professor of Psychiatry: TRY 540
Assoc. Prof. of Pediatric Psychiatry : TRY 540
Ataşehir
Clinical Psychologist: TRY 430
Attending Psychiatrist: TRY 540
Attending Pediatric Psychiatrist : TRY 540
Professor of Psychiatry: TRY 620
Bahçelievler
Clinical Psychologist: TRY 360
Attending Psychiatrist: TRY 570
Hizmet Hospital
Clinical Psychologist: TRY 155
Attending Psychiatrist: TRY 270
Ankara
Clinical Psychologist: TRY 315
Attending Psychiatrist: TRY 420
Medstar Antalya
Clinical Psychologist: TRY 170
Attending Psychiatrist: TRY 200
Kayseri
Clinical Psychologist: TRY 90
Attending Psychiatrist: TRY 200
Rates per Session with Online Nutritionist and Dietitian
Wellness
First Session: TRY 450
Nutrition and Diet Session: TRY 325
The rates are applicable for Vildan Çelik and the duration of session is 45 minutes.
Payment Mode and Schedule: Fees will be paid by credit card in a single amount, using online virtual POS application.
Billing address: Following the provision of service, an e-invoice will be made out and sent to the Service Recipient's e-mail address indicated above.
Payment Method and Plan: Online virtual POS application is charged with credit card at one time.
Billing Address: E-invoice will be sent to the above mentioned e-mail address of the service provider after delivery of the service.
ARTICLE 3– SERVICE CONTENT AND DELIVERY
The contract is entered into force upon approval by the user and is executed by the submission of the service purchased by the provider of the service.
The online visit service offered under the contract consists of online service delivery, this service is not an alternative to direct examination or treatment, as the service and information we provide is limited to the documents you will submit and the information you will transmit during the visit. Diagnosis is not made and prescription is not written. In this context, we would like to reiterate again and strongly that the opinions and the service to be communicated to you, are not binding and it will never replace a direct examination.Since the opinions offered by our physicians are only recommendations, we advise you to evaluate these recommendations directly with your own physician or with our respective specialists.
Sudden illness, accident, injury, brain and spinal cord injuries, trauma, loss of consciousness, severe burns, chest pain, vomiting, and similar cases within the first 24 hours following the occurrence of the event in emergency situations that require medical attention in relation to complaints is beyond the scope of this service. We recommend that people with these symptoms contact the relevant Emergency Medical Service units immediately.
Providing the service according to your availability, the appointment schedule of your preferred doctor and the appropriate branch you requested will be taken into account and the option will be presented and the organization will be made for the day and time determined by mutual agreement.
Agreement on the date and time of appointment means that the purchase of the service is approved and the obligation to pay arises, and agreement on the date and time of appointment will then be directed by the service provider to the virtual POS for payment.
ARTICLE 4- SPECIAL CONDITIONS
The information transmitted in the interview content to be presented under this contract will be recorded and the file will be opened and the records will be kept for 20 years under the relevant article of the regulation on private hospitals and the regulation on Patient Rights.
Although the documents to be submitted by the recipient will be evaluated by the provider with respect to privacy, it is assumed that you agree that you do not have any claim of infringement because of these shares that will be shared with different physicians or medical staff regarding the health problems you have mentioned within the hospital.
If the physician who is interviewed within the scope of the service offered is advised to meet with another branch, the person receiving the service does not have to receive the service from the person offering the service for the different branch, and upon request, there will be additional remuneration.
ARTICLE 5- REPRESENTATIONS AND WARRANTIES OF THE RECIPIENT
The person receiving the service declares that he / she has read and informed this Agreement which is installed by the provider of the service in relation to the basic qualities, sale price and payment method and delivery of the service subject to the contract, whose address is to be shared with him / her via an SMS or Email link, and has given the necessary confirmation in electronic environment.
The recipient agrees to set up the video call application (Facetime, WhatsApp, Skype, Google Hangout Meet,etc.), whose details will be specified by the provider at the appointment stage for the delivery of the service, and to set up an account for the use of the related application on a computer, telephone, etc. device prior to the delivery of the service.
In order to provide uninterrupted and efficient online call service, the recipient is obliged to ensure that the internet speed is at least 8 Mbps.
The service provider shall not be held responsible for the failure of the interview to be conducted at all and/or to the expected extent due to the fact that the image quality and internet speed of the person receiving the service, are not at the level specified in the contract.
The recipient is obliged to comply with the appointment times and must be connected to the interview room where the online interview will be held 5 (five) minutes prior to the appointment time via the online application mentioned above and be ready for the interview. The service period cannot be extended due to late connection, non-compliance with the appointment time and late establishment of the connection from the service area, in which case the service provider cannot be held responsible.
If the recipient offers documents and medical records during the online interview Service, he / she must have all the relevant documents ready before the interview. The recipient of the service declares that the information and documents he / she declares and presents during the service delivery are his / her own and are correct.
If the bank or financial institution does not pay the service fee to the service provider because the credit card belonging to the recipient is used unfairly or unlawfully by unauthorized persons in a way that is not caused by the fault of the service provider, the recipient undertakes to pay.
ARTICLE 6– RIGHT OF WITHDRAWAL
The service provider undertakes that the service provider has the right to withdraw from the contrat by refusing the service from the date of signing the contract without assuming any civil and criminal responsibility and without giving any justification until the service delivery. Notice of right of withdrawal and other notices relating to the contract may be sent via the service provider’s contact information, which is specified in Article 1 above.
In order to exercise the right of withdrawal, the service provider must be notified within this period in accordance with the provisions of the legislation.
The service fee paid can be cancelled until 2 hours before the appointment time without any charge being reflected. However, for service cancelled in less than 2 hours to the appointment time, the remaining amount is refunded after 30% service delivery fee has been collected.
ARTICLE 7 – SITUATIONS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Before the expiration of the right of withdrawal of the service provider, the person receiving the service may not use the right of withdrawal for contracts related to services which have been performed with his / her consent and for contracts related to services which have been performed before the right of withdrawal has expired.
ARTICLE 8 - PROTECTION OF PERSONAL DATA
The provider of the service is personally responsible for the security, lawful transfer, storage, sharing, use and protection of the personal data of the service provider transferred to it under the performance of this agreement under Privacy Act and related legislation.
ARTICLE 9– TRANSMISSION OF COMPLAINTS AND SETTLEMENT OF DISPUTES
The service provider may contact the telephone number 444 7 888 for any disruption, feedback or complaints related to the delivery of the service, or https://www.memorial.com.tr/iletisim you can forward it at your address.
Disputes relating to this Agreement; each year until the value declared by the Ministry of Customs and trade where the buyer has purchased the product in the settlement or the place of residence of the city or state arbitration committee for consumer problems, consumer courts in disputes over the value in question are authorized.
ARTICLE 10- STATE OF DEFAULT AND LEGAL CONSEQUENCES
If the person receiving the service defaults on his / her transactions with the credit card, the cardholder will pay interest within the framework of the credit card agreement that the bank has made with him / her and will be responsible to the bank. In this case, the related bank may apply for legal remedies; it may claim the costs and the power of attorney from the person receiving the service and, in case of default due to the debt of the person receiving the service, the person receiving the service agrees to pay the loss and loss of the service provider due to the delayed performance of the debt.
ARTICLE 11 – DECLARATIVES and EVIDENTIAL CONTRACT
Any correspondence between the parties under this Agreement shall be made by e-mail, except as required by law. Service area this agreement, all disputes that may arise from the service of official books, records, and business records in its database, the server computer records and electronic information held in the binding, would constitute the final and exclusive evidence of this article 193 of the code of Civil Procedure. It accepts, declares and undertakes that it is in the nature of the evidence contract in the sense of the clause.
ARTICLE 12- VALIDITY
This convention, which consists of 12 (twelve) articles, has been read by the parties and ratified electronically by the service provider and has entered into force immediately.
SERVICE RECIPIENT SERVICE SUPPLIER
